Smart Remote FAQ

General

What is included with Smart Remote?

Smart Remote comes with one Smart Remote, one Charging Base and power adapter, and three (3) Room Sensors (AA batteries included). You will also need to download the free Smart Remote app available for iOS and Android devices.

How do you setup and install Smart Remote?

To setup and install Smart Remote, you will need to connect Smart Remote to your Wi-Fi network, use the Smart Remote app to add your devices, install three Room Sensors on your walls via damage-free removable adhesive, and then use Smart Remote to set the location of each device you want to control.

How do Room Sensors need to be installed?

Here are the Room Sensor installation requirements: 1) Place each Room Sensor in direct line of sight with the Charging Base and the other Room Sensors. 2) Place each Room Sensor at least 6 feet (2m) above the floor. They can be placed at different heights. 3) Place each Room Sensor on a different vertical wall in the same room. 4) Place Room Sensors as far apart from each other as possible, but not more than 50 feet (15m) from one another.

How does Smart Remote know which device I am pointing at?

Smart Remote is the world’s first consumer electronic product that combines an indoor positioning system and motion tracking sensors. Each kit includes three Room Sensors that work together with the Charging Base to create a 3D map of your room. When you add a device, you have the option to tell the system where each device is physically located. You simply hold Smart Remote directly in front of a device and press locate. We then use the position and orientation information from sensors in Smart Remote to determine where it is pointing and what it is pointing at.

How does Smart Remote control devices that are located next to each other?

When you point Smart Remote at a cluster of devices, a carousel will appear at the top of Smart Remote that allows you to swipe to select which device you want to control. You can also create Scenes using the Smart Remote app to control multiple devices with a single button (e.g. turn on your TV, streaming media player, and A/V receiver and select the right input).

Compatible Devices

What types of devices can Smart Remote control?

Smart Remote is compatible with over 400,000 devices via Wi-Fi, Bluetooth, and Infrared. At launch, Smart Remote will be compatible with Philips Hue and LIFX smart bulbs, Sonos speakers, Nest thermostats, Roku, Kodi, and Apple TV (via IR) streaming media players, Xbox One, Xbox 360, and Nvidia Shield game consoles (all via IR), and an extensive database of infrared devices like TVs, cable & satellite boxes, DVD and Blu-ray players, A/V devices, and stereo equipment. If you’d like to be notified when you can search for compatible devices and when new devices get added, please sign up on our compatibility page.

Pre-Orders & Shipping

When will my pre-order ship?

New pre-orders are currently expected to ship by the end of Summer 2018 and will be shipped in the order they are received. When your order is almost ready to ship, you’ll receive an email to confirm your shipping address. When it ships, you’ll receive another email with a tracking number. We are currently on pace to start shipping to backers in Summer 2018 and will be shipped in the order they were received. You can follow our product and schedule updates here.

When am I charged for my pre-order?

You won’t be charged until your order ships.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and JCB cards and PayPal as well.

What if I need to change or cancel my order?

We’re here to help! Just send us an email using the same email address you used to place the order. Please also include the order number you received via email. You can reach us at support@sevenhugs.com.

How can I track my order?

When your order has shipped, you’ll receive an email with a tracking number from Sevenhugs. If you can’t find the email, please check your spam folder. If you can’t find it, just contact us at support@sevenhugs.com and we’ll be happy to help.

Availability

When will Smart Remote start shipping to Kickstarter and Indiegogo backers?

We are currently on pace to start shipping to backers in Summer 2018 and will be shipped in the order they were received. You can follow our product and schedule updates here.

When will my pre-order ship?

New pre-orders placed at sevenhugs.com are currently expected to ship by the end of Summer 2018 and will be shipped in the order they were received.

When will Smart Remote be available for immediate shipment?

Shortly after our pre-order campaign is over. Sign up to be notified by subscribing to our newsletter at the bottom of our website.

Is Smart Remote available to international customers outside of the United States?

Smart Remote is currently available for pre-order in the United States only.

When will Smart Remote be available at a retailer near me?

We’re excited to make Smart Remote available to everyone, but we don’t have any retail plans yet. Please visit sevenhugs.com to place an order, or sign up to receive product news and retail announcements at the bottom of our website.

Return Policy

What is Sevenhugs' return policy?

Sevenhugs offers a 30-day return policy from the date your order is delivered. If you need to initiate a return, please contact us at support@sevenhugs.com. Please note, the device must also be received in its original condition (undamaged) to be eligible for a full refund. Any original shipping and handling charges are not refundable.

Who pays for return shipping?

Shipping and handling for non-warranty returns are the responsibility of the customer.